Below Terms and Conditions apply to www.tiomanferi.my.

By reserving your ferry transport with ferry operator Blue Water Express, you understand and agree that www.tiomanferi.my will not be held responsible, nor accountable for any consequences resulting from said reservation(s) or cancellation of said reservation(s) by Blue Water Express, or from any other causes. Specifically:

1. You use this www.tiomanferi.my website at your own risk.

2. This site is provided on as-is basis. www.tiomanferi.my does not warrant or represent that the content of this site is always accurate, always up-to-date or always complete, or that it does not infringe upon the rights of any third parties. www.tiomanferi.my makes no representations or warranties of any kind with respect to this site, its contents or any of the services supplied through the site. To the maximum extent permitted by law, www.tiomanferi.my disclaims all implied representations and warranties including, without limitation, implied warranties that the services offered and supplied through the site will be of merchantable quality, fit for any purpose or will comply with any descriptions on the site.

3. When using the www.tiomanferi.my website, information are transmitted over a medium which, in many cases, is beyond the control or jurisdiction of www.tiomanferi.my. To the maximum extent permitted by law, www.tiomanferi.my (including our officers, employees, shareholders or other representatives) are not liable for any loss or damage (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption), however caused (including negligence), which may be directly or indirectly suffered, in connection with your use of or inability to access this site or the purchase and use of any services provided via this site. This limitation of liability (whether arising under contract, tort (including negligence) or statute) applies to all damages of any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury, death and claims of third parties.

4. Access to and use of the www.tiomanferi.my website is subject to factors beyond Tioman Feri/Insites Net Design Pte Ltd' control. Tioman Feri/Insites Net Design Pte Ltd does not represent or warrant that the Tioman Feri/Insites Net Design Pte Ltd website, the server that makes it available, or any of the products or services provided through the Tioman Feri/Insites Net Design Pte Ltd website, will be free of errors, viruses or defects or that the service will always be uninterrupted or timely. Because of the nature of the Internet, Tioman Feri/Insites Net Design Pte Ltd does not warrant that the Tioman Feri/Insites Net Design Pte Ltd website will be secure and Tioman Feri/Insites Net Design Pte Ltd will not be liable for any disruptions to the Tioman Feri/Insites Net Design Pte Ltd website.

5. In the event that the Tioman Feri/Insites Net Design Pte Ltd website fails to operate or causes any loss or damage, due to non-availability of information, Tioman Feri/Insites Net Design Pte Ltd cannot and will not be held responsible, nor accountable.

6. www.tiomanferi.my operates on the condition that ferry tickets booked by the customer have been collected by the customer. Customers arriving at www.tiomanferi.my's ticketing counter after the last ferry has departed, i.e. too late to be on the ferry for the day reserved, forfeit their ferry reservation. Customers who do not come to www.tiomanferi.my's ticketing counter at all, to collect their tickets, forfeit their ferry reservation. Customers who decline the ferry tickets from www.tiomanferi.my's ticketing counter staff forfeit their ferry reservation.

6. Access to and use of the www.tiomanferi.my website is subject to factors beyond www.tiomanferi.my's control. www.tiomanferi.my does not represent or warrant that the www.tiomanferi.my website, the server that makes it available, or any of the products or services provided through the www.tiomanferi.my website, will be free of errors, viruses or defects or that the service will always be uninterrupted or timely. Because of the nature of the Internet, www.tiomanferi.my does not warrant that the www.tiomanferi.my website will be secure and www.tiomanferi.my will not be liable for any disruptions to the www.tiomanferi.my website.

7. In the event a ferry departure is deemed unsafe, or is cancelled on account of weather, tides or sea state, such as during the monsoon months, i.e. November to March, a squall, or any other cause or reason, www.tiomanferi.my cannot and will not be held responsible, nor accountable. Any and all refund requests are subject to approval by Bluewater Express.

8. www.tiomanferi.my cannot and will not be held responsible, nor accountable for personal injury or death resulting from ferry fire, collision, sinking, or any other mishap, either as a result of an accident, or Blue Water Express mismanagement, or otherwise, either while at sea, or otherwise.

9. To the fullest extent permitted by law, remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions.

10. These specific Terms and Conditions - both above and below - may be amended by www.tiomanferi.my as www.tiomanferi.my deems appropriate. Customers shall be bound by the Terms and Conditions so amended.

Itinerary changes and refund requests

Any and all passenger itinerary amendment or refund requests are subject to approval by Bluewater Express!

Ferry times

The ferry between Mersing and Tioman is subject to tidal ranges, sea state, weather etc.

Ferry destinations

Once the passenger has disembarked, even if prematurely, i.e. at a ferry stop before the actual ferry stop intended and booked, that particular ferry leg shall be considered redeemed.

Cancellation/Refund Policy Ferry Tickets

All cancellation requests of confirmed bookings are subject to approval by Bluewater Express.

Email delivery failure

It is the passengers' responsibility to contact Tioman Feri/Insites Net Design Pte Ltd in order to be informed of the ferry travel details. Ferry reservation confirmation emails, or any other messages sent by www.tiomanferi.my, that are consistently not received by the intended recipient due to an incorrectly typed email address, incorrectly set spam filter, full mail box, or any other email problem, resulting in passengers missing their ferry or ferries booked, will result in this/these particular booking(s) being redeemed without passengers, i.e. forfeited. No refund will be given for these bookings.

Luggage

Regular luggage is free of charge. However, luggage that's not considered regular, such as golf bags/equipment, surf boards, bicycles, or an unusual number of suitcases per individual passenger, are all subject to excess luggage fee. The final amount of excess luggage fee chargeable is determinable by the Bluewater Express ferry cabin crew.

Ferry/Weather/Schedule/Updates

As Tioman Ferry Ticket is dependent on third-party notifications, Tioman Feri/Insites Net Design Pte Ltd cannot and will not be held responsible for errors in said notifications. This applies to Tioman Feri/Insites Net Design Pte Ltd' Emails, Tweets, Facebook, Ferry Hotline, Whatsapp and all Tioman Feri/Insites Net Design Pte Ltd' other media and communication modes.

Twitter

No rights can be derived from our Tweets.

Bus Online Tickets

www.tiomanferi.my is third party agent of (Bus Online Ticket) bus tickets. As such, by reserving your bus transport with the various bus and/or coach and/or ferry companies available on the booking forms within any of the domains owned by www.tiomanferi.my, you understand and agree that www.tiomanferi.my cannot and will not be held responsible, nor accountable for any negative repercussions, financial or otherwise, resulting from said reservation(s) or cancellation(s) of said reservation(s) by any of the bus or coach or ferry companies, or any other causes. www.tiomanferi.my cannot and will not be held responsible, nor accountable for any accidents, for example but not excluded to bus accidents, or ferry accident, or personal injury or death, either as a result of a bus accident, or a ferry accident, or from any other causes.

NOTE: In the event conflicting information, or a mutually exclusive item is located elsewhere, the above disclaimer details take full legal precedence.